Summary
Account Manager at Alpas, a B2B SaaS company, responsible for driving value for mid-market customers through relationship management, customer support, and achieving measurable outcomes. Requires 3+ years of B2B SaaS account management experience, strong stakeholder and project management skills, and native German/fluent English.
- Location
- Berlin
- Type
- full-time
- Level
- Mid-Level
- Work mode
- hybrid
THE ROLE
As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.
WHAT WE OFFER
Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
High ownership and responsibility to manage your own projects
Rapid development with a steep learning curve
Inclusive company culture with a diverse team
A hybrid work environment and a nice office in Berlin, Prenzlauer Berg
YOUR RESPONSIBILITIES
Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
Build trusted relationships with key stakeholders (executive sponsors and operational users)
Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer
Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team
YOUR EXPERIENCE
3+ years of Account Management in a B2B SaaS environment with proven results in retention and expansion
Track record of managing multiple mid-market accounts and delivering measurable outcomes
Strong stakeholder management and project management skills - able to influence at executive and operational levels
Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)
Native-level German and fluent English
Nice to have: experience in procurement, supply-chain management or procurement tech startups
Affinity for tech and data-driven decision making
WHAT WE VALUE
Honest, fast, and open collaboration as well as strong communication skills
Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis
Proactive hands-on working style with passion for customer-facing tasks
Team members who are excited about our mission & tech
If you’re thrilled to have a business impact and like the startup spirit, we’d love to talk to you!
Account Manager (f/m/d)
Alpas · Berlin