(Senior) IT System Administrator (all genders)

Your role

• You’ll be part of the IT Engineering and Operations team in Berlin, in the Solutions Engineering part,  to help design security across our tools and devices, provide local and remote support to the company employees in Berlin’s office, and in other countries remotely

• You’ll follow our processes and implement new ones with documentation

• You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary

• You’re improving workflows and processes and help to save costs and improve efficiency

• You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems

• You are analyzing and resolving malfunctions in operations

• You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users

• You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them

• You are helping in the design and implementation of our management tools, network, security and ticket management

• You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Okta. Atlassian, and will help to maintain and improve these systems

• You’ll help to work on bigger projects in the team

• You are directly reporting to the IT Helpdesk Lead

Your profile

• You have strong knowledge of macOS, Google Workspace, MDM, and Okta or similar

• You are providing solutions and help to implement new things without disrupting the actual services

• You are customer oriented and able to provide support with ITIL like methodology

• You have experience with scripting

• You have  experience with MDM deployment tools (Addigy, JAMF, Intune)

• You have at least 5 years of experience in this domain and deepen your skills through certifications and further education

• You have the distinct ability to work in a team

• You are fluent in English, german skills are a plus

• You have a solution-oriented way of thinking and are working with a technical hands-on mentality

What we offer

• Great opportunities for personal and professional development

• A culturally-diverse environment that fosters collaboration 

• You are at the source of the best health products in the market with a high employee discount

• Fair compensation

• An office in the heart of Berlin, located in the beautiful Mercator-Höfe on Potsdamer Straße

• An unlimited supply of delicious organic tea and our very own tea sommelier

• The BVG company ticket or a Swapfiets bicycle also for private use

• The Urban Sports membership

• Coach guided monthly company running group

• A 1Password Family membership