Director, Internal Communications

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Director, Internal Communications to join the People & Culture team on our journey to always deliver amazing experiences. 

As the Director of Internal Communications, you will lead the internal communications function at Delivery Hero, defining the overall corporate narrative, structure, and governance to drive clarity, alignment, and engagement across our organisation.

Reporting to the Senior Director, People & Culture, you will act as a strategic advisor to senior leadership. This is a Director-level leadership role designed for a "manager of a function" who seamlessly bridges the gap between high-level strategic planning and hands-on execution. You are someone who can set the vision for our internal channels, coach a dedicated team, and roll up your sleeves to personally craft critical communications when the situation demands it.

• Strategy & Narrative Ownership: Define, own, and execute the internal communications strategy and narrative, ensuring absolute alignment with Delivery Hero's core business priorities.

• Executive Advisory & Crisis Support: Act as a trusted strategic advisor to senior leadership on internal positioning and organisational changes. Personally craft high-stakes communication materials and develop robust manager enablement toolkits for complex or crises.

• Functional Leadership: Lead, mentor, and develop the Internal Communications team, optimising the function's operating model, workflows, and process efficiencies.

• Company-Wide Moments: Own and oversee major corporate communication touchpoints, including All Hands, strategic business updates, People Communications, and large-scale transformation topics.

• Governance & Channel Excellence: Establish and enforce clear communication governance, messaging frameworks, and channel strategies (e.g., Slack, Allhands) across the organisation to ensure consistency and transparency.

• Cross-Functional Collaboration: Partner closely with External Communications, Employer Branding, HR, and Legal to ensure a seamless alignment between internal reality and external brand messaging.

• Data-Driven Optimisation: Define key success metrics to continuously measure, evaluate, and improve the effectiveness of internal communication channels and campaigns.

Qualifications

• Proven Track Record: 8+ years of experience in Corporate Communications, with a deep specialisation in Internal Communications within a fast-paced, global, or scaled environment.

• Director Leadership Mindset: Proven experience as a "manager of a function." You are highly comfortable making autonomous operational decisions, improving departmental processes, and coaching team members to success.

• Strategic Execution: Demonstrated ability to move seamlessly from high-level strategic planning to tactical, hands-on oversight and content creation.

• Master Storyteller: Exceptional capability to craft compelling, transparent, and culturally aligned narratives tailored to a highly diverse, international employee base.

• Hands-on Capability: A "roll up your sleeves" attitude. You possess the elite writing and editing skills required to personally draft sensitive executive communications or toolkits on short notice.

• Stakeholder & Crisis Management: Strong executive presence with the ability to influence and advise C-level stakeholders, navigate cross-functional complexities (HR, Legal, PR), and maintain composure under pressure.

• Project Management: Exceptional organisational skills to manage multiple complex, high-visibility workstreams simultaneously.

• Language: Native-level or completely fluent, with exceptional written and verbal communication skills in English.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus, 2 days a week

• We offer 27 days' holiday with an extra day on the 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.



We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.



Severely disabled applicants with equal qualifications will be given preferential consideration.



You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.