About us

Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.

Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.

Discover more about Lucanet as an employer.

The Role

Are you someone who thrives on connecting with customers and solving problems together? Join Lucanet's Technical Customer Operations team as a Junior Technical Service Engineer, supporting the delivery of seamless implementation experiences for our growing international customer base. You'll work with new customers navigating their transition to Lucanet, alongside a collaborative team that's invested in your growth.

What you'll do

Customer onboarding: Execute technical onboarding processes for new customers, ensuring smooth ERP integration, ETL processes, data transformations, and ongoing technical support of Lucanet solutions.
Implementation and administration: Install, configure, and manage Lucanet software components, interfaces, and SQL databases, working with your team to ensure successful handover and customer acceptance.
Consulting and relationship management: Serve as a technical point of contact regarding Lucanet implementations and system integrations. Conduct customer-facing video calls to troubleshoot issues and guide customers through setup.
Technical troubleshooting and resolution: Identify, analyze, and solve technical issues by examining logs, researching solutions using internal resources and AI tools, and collaborating with colleagues and customers to ensure efficient outcomes.
Process optimization: Contribute to improving onboarding and technical integration processes based on your experience, creating documentation and best practices for teammates.
Migration support: Support on-premise to cloud platform migrations, helping customers transition to the Lucanet platform

What you bring to the table

Experience in technical support, implementation support, or a comparable technical role. First or second-level support experience is valuable.
Basic SQL knowledge: ability to read queries, navigate database tables, and write simple queries.
Familiarity with ERP systems, Windows Server environments, and basic networking concepts including ports and database connections.
Comfort with customer-facing work and direct engagement with technical stakeholders.
Openness to AI tools and willingness to use them as part of your problem-solving toolkit.
Ability to work independently using documentation, internal resources, and AI tools to research and solve problems.
University degree in Computer Science, IT, Networks, or related field, or equivalent professional experience.
Clear and professional customer communication skills in German and English.

To be considered for this role, candidates must have the legal right to work in the country of employment.

Perks at work

Lucaflex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.

Work from abroad  – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
Team spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
Lucanet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
Lucanet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, and mental health support through our external partners.
Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
Compensation – We are committed to equal pay and to supporting your future by offering an attractive salary package that keeps your growth in focus.
Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

Learn more about our DE&I journey

GDPR Notification

Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.
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