Intern, Local Service Desk

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are looking for an ITSD Intern (Local Service Desk) to join our Enterprise Technology Services tribe, based in Berlin, Germany.

This role focuses on operational excellence, asset lifecycle management, ticket coordination, and workplace organization, allowing the Service Desk team to focus on technical troubleshooting and user support.

The position provides hands-on exposure to IT operations and serves as an entry point into a future Service Desk. 

Key Responsibilities

• Maintain accurate IT asset inventory records by tracking new arrivals and ensuring all hardware status updates are reflected in the CMDB.

• Ensure all hardware is correctly tagged, logged, and stored.

• Track asset movements, assignments, returns, and disposals.

• Perform regular inventory audits and identify discrepancies.

• Support the full asset lifecycle, ensuring seamless hardware onboarding for new hires and secure data decommissioning for offboarded devices.

• Keep storage areas organized and audit-ready.

• Support onboarding day activities.

• Assist with peripheral distribution and collection.

• Help coordinate meeting room equipment inventory.

• Provide basic first-line assistance under supervision for standard hardware-related requests.

• Support project activities such as hardware refreshes, device replacement programs, and inventory initiatives.

Qualifications

• Interest in Information Technology and IT Operations.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and priorities.

• Basic knowledge of computer hardware and common IT equipment.

Nice to Have

• Previous internship, student job, or hands-on experience in IT support.

• Familiarity with asset management or inventory processes.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.



We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.



Severely disabled applicants with equal qualifications will be given preferential consideration.



You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.



We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.



Severely disabled applicants with equal qualifications will be given preferential consideration.



You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.