Administrative Coordinator (Mail Delivery and Claims Management) - Berlin, fluent German required

About Finom Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform. We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe. Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain. At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Administrative Coordinator (Mail Delivery and Claims Management) - Berlin  Internal job title: Payment Operations - Senior Claims Analyst Join our Berlin team and play a key role in keeping our claims and correspondence operations running smoothly. You'll own the full lifecycle of incoming physical mail — from intake and document management through to resolving third-party requests from authorities, bailiffs, and insolvency administrators. Full training is provided on claims handling, so you don't need to arrive as an expert. What you'll do Mail & Document Management Receive, sort, scan, upload, and securely store all incoming physical mail and legal correspondence Maintain accurate, audit-ready claim files with complete supporting documentation Monitor and escalate mail handling delays or scanning issues to ensure operational continuity Liaise with external scanning and mail vendors, including occasional travel to resolve urgent issues Claims & Third-Party Handling Manage your own caseload of claims efficiently and to a high standard Handle requests from third parties including police, authorities, bailiffs, and insolvency administrators relating to seizures, insolvencies, and related matters Support the wider Claims team with administrative tasks tied to physical correspondence Communicate clearly with internal and external stakeholders to drive fast, accurate case resolution Compliance & Data Protection Handle all sensitive documents in line with internal policies and data protection requirements Ensure all case files meet audit standards at all times     What you'll bring Fluent German — C1, C2, or native level At least 3 years in an administrative, office management, or document handling role Comfortable working with confidential and legally sensitive materials Strong organisational skills and close attention to detail Sound independent judgement and the ability to prioritise under pressure Flexibility to travel to the Berlin office at short notice when required, occasionally to Düsseldorf too   Nice to have Experience handling claims such as seizures, insolvencies, or similar legal matters Prior exposure to third-party authority requests (police, bailiffs, courts) Background in banking or fintech Bachelor's degree