Guest Relations Specialist (m/f/d)

Explore a new world of possibilities

HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

As HomeToGo’s Guest Relations Specialist, you will be the human connection to our product and deliver effective solutions that satisfy travelers around the world. Your customer-centric mindset will help you deliver first-class customer service to our travelers and work on projects that aim at improving guest experience. This is an exciting opportunity to work with an international team that drives the voices of our guests forward.

How you’ll add value

• The focus of the role is to provide an outstanding experience for our guests across multiple platforms including Email, WhatsApp, and Chat
• During the first month, you will: 
  • Get to know our company, our team and our product thoroughly 
  • Learn about the foundation and tools needed to shine and excel in your role
• Within the first 60 days you will support the Guest Relations team by suggesting new ideas and leveraging AI tools to drive smarter, more efficient ways of working.
• After 6 months in your role, you will take on more responsibility by identifying and leading process improvements, using AI to optimize workflows and enhance the customer experience.
• At all times, you will aim to effectively resolve issues in a timely manner

You’ll be successful in this role if you

• Have a true passion to provide amazing guest experiences
• Have strong writing and speaking skills in English. Languages such as German, Spanish, Italian or French are a strong plus
• Are an empathetic person with strong communication and interpersonal skills
• Are proactive, eager to learn and to execute innovative ideas
• Enjoy working with people and embody the spirit of  #enableeachothertosucceed
• Have experience in the travel industry (a plus)

What we offer

• AI-first culture: Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices.

• Flexible hybrid work: Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.*

• Competitive compensation: Market-aligned salary plus stock options for eligible roles.

• Generous time off: 27 vacation days to start, increasing with tenure to up to 32 days.

• Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs.

• Relocation & visa support: Full visa sponsorship and relocation support for international hires joining our Berlin office.*

• Growth & development: German classes, masterclasses, and cross-team mentoring.

• Commuter & mobility perks: Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion.

• Wellbeing & fitness: Mental health support resources and subsidized sports memberships.

• Travel & lifestyle perks: Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear.

• Climate responsibility: We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact. 

*Certain conditions apply.

Protect Yourself From Recruitment Scams
At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:

• All legitimate job opportunities are listed on our official Careers Page.
• Any communication from us will come from an @hometogo.com email address.

If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification via recruiting@hometogo.com.