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    Miles Mobility

    (Senior) CRM & Automation Manager (w/m/x/d)

    Miles Mobility

    Berlin14 hours ago
    Marketing
    CRM Marketing
    Senior
    Hybrid

    Join the ride! In short
    You run our weekly campaigns and use Braze, data, and AI to make them highly personalized.]]>
    Deine Verantwortung
  1. Campaign Excellence: You own the end-to-end execution of our ad-hoc communication, including weekly newsletters and seasonal promotions across Email, Push, and In-App.
  2. Technical Ownership: You act as a power user for Braze, leveraging Liquid logic and maximizing the potential of new channels like Braze Content Cards.
  3. AI & Personalization: You implement AI-driven workflows to automate and scale user personalization, moving us from manual segment-building to automated, individual relevance.
  4. Scaling Experimentation: You design and run systematic A/B and multivariate tests to optimize user engagement and drive CLV.
  5. Transactional System Management: You are responsible for the technical maintenance and monitoring of our transactional systems to ensure critical user communication is reliable and optimized.
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    Dein Profil
  7. Experience: You bring 4+ years of experience in CRM and Marketing Automation, ideally in a fast-paced, app-based B2C environment
  8. Technical Skills: You have a working knowledge of SQL for data extraction and segmentation. You have a solid understanding of HTML/CSS and Liquid logic.
  9. AI-Affinity: You have a proven interest in AI tools and know how to integrate them into marketing workflows to increase personalization efficiency.
  10. Data Mindset: You love data and testing. You don’t just "send" campaigns; you analyze, iterate, and optimize based on clear KPIs.
  11. Communication: You are fluent in English (German is a strong plus).
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    Benefits
  13. Mobility: Choose between monthly MILES credits or the Deutschlandticket. 
  14. Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
  15. Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more. 
  16. Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
  17. Retirement: Secure your financial future with our attractive pension plan.
  18. Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads). 
  19. Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity
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    (Senior) CRM & Automation Manager (w/m/x/d)

    Miles Mobility · Berlin

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