Self Service Success Manager (all genders)

The Self-Service Success team at ZMS empowers our brand partners to maximize their potential through our proprietary marketing platforms. We act as the ultimate bridge between product, partner consulting and brands to ensure flawless campaign execution, delivering cutting-edge insights and driving platform adoption. With a passion for digital media and a "test-and-learn" mentality, we combine operational excellence with strategic partner enablement.

As a Self-Service Success Manager, you will be the proactive driving force behind our Self-Service offering. You aren't just managing campaigns; you are an evangelist for our platform, a trusted advisor to top brands, and an informal leader within our team.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Partner Onboarding & Evangelism: Actively onboard, excite, and empower brand partners to utilize our Self-Service tools. Regularly present new features and product updates to brands, ensuring they understand how to leverage them to hit their targets.

• Proactive Campaign Excellence: Independently oversee the efficient setup, monitoring, and optimization of inflight media campaigns across various placements and formats. Continually push the boundaries of performance by optimizing budgets, targeting, and creatives.

• Data-Driven Insights: Analyze large, complex data sets to proactively identify trends, flag technical or performance anomalies, and translate raw data into actionable, high-impact growth recommendations for brands.

• Informal Leadership & Mentorship: Lead by example. Informally supervise and mentor junior team members, foster a culture of operational excellence, and serve as a reliable sounding board for complex platform queries.

• Strategic Project Management: Independently spearhead critical cross-functional projects. Partner closely with Partner Consultancy, Campaign Managers, and Product teams to streamline workflows and automate processes.

• Knowledge Sharing: Collaboratively create educational guidelines, insightful newsletters, and engaging webinars to scale partner education and platform adoption.

WE’D LOVE TO MEET YOU IF

• Industry Experience: Minimum 3+ years of hands-on experience in the digital advertising industry (publisher, agency, ad-tech, or retail media environment preferred).

• Platform Expertise: Deep technical knowledge of major advertising platforms (e.g., Smartly.io, Meta Business Manager, DV360, Google Ads, Amazon DSP) and a keen eye for emerging media trends.

• Proactive & Autonomous Drive: A self-starter with a strong level of autonomy, decisive judgment based on data, and the proven ability to lead high-stakes projects from conception to completion.

• Exceptional Communication: Outstanding presentation and interpersonal skills. You know how to command a room (or a webinar), simplify complex technical features, and build strong relationships with senior brand stakeholders.

• Analytical & Solution-Oriented: A highly analytical thinker with excellent prioritization skills who thrives on finding automation efficiencies and solving complex campaign puzzles.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 2 paid volunteering days a year

• Employee shares programme

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counselling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review