Customer Service Specialist – Portuguese & English Speaker (m/f/d)
Smoobu
Life at Smoobu
At Smoobu, we are building more than just software. We empower everyday people to become successful entrepreneurs by helping them manage their vacation rentals simply and efficiently. Our platform supports over 100,000 properties in 120+ countries, enabling hosts to grow their businesses confidently and efficiently.
That kind of impact doesn’t come from playing it safe; it comes from people who take ownership, act purposefully, and work together to make things happen.
About this opportunity
Our Customer Service team continues to grow and evolve, and we are always interested in connecting with talented bilingual professionals. We review all applications carefully and conduct interviews on an ongoing basis as part of our continuous hiring process.
How you will contribute to our success
From your first day, you will have the space to take initiative, make meaningful contributions, and help drive us forward as a team. This role plays a key part in ensuring trust, continuity, and peace of mind for our hosts. You will primarily support existing customers, handling product questions and resolving issues that impact the guest experience or host operations.
Your Key Responsibilities:
- Multichannel Support: Support customers via tickets, chats, and pre-booked calls.
- Technical Troubleshooting: Resolve product and integration issues across booking channels, calendars, automations, and messaging workflows.
- Case Prioritization: Identify and prioritize time-sensitive or high-impact cases to prevent serious consequences for hosts.
- Documentation & Collaboration: Document recurring issues to improve internal knowledge and collaborate closely with Tech Services.
You will thrive in this role if you
- Speak Portuguese & English at C1 level. Additional European languages are a plus!
- Have experience in a customer-facing role, ideally in SaaS, travel, or hospitality
- Are comfortable troubleshooting technical topics and working with complex systems
- Stay calm, structured, and empathetic in all customer interactions
- Enjoy taking ownership and following issues through to resolution
- Are reliable and comfortable different shifts, including Saturdays
- Are dependable, hands-on, and take initiative without needing constant direction
- Bring focus and clarity to your work while keeping solutions practical
- Feel energized by a dynamic, ever-changing environment and can prioritize effectively
What you can expect
- Flexibility – We work remotely for up to 50% of the year, including up to 63 working days abroad.
- Time to Recharge – 27 vacation days, plus one extra day for each year of tenure (up to 32). Celebrate your 5th anniversary with five additional paid days off and a €500 HomeToGo booking credit.
- Mobility perks – Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.
- Learning & Growth – Mentorship program, Lingoda German classes, professional development opportunities, and clear pathways for growth based on your performance.
- Wellbeing & Fun – Team events, a dog-friendly office, social clubs, new joiner buddy lunches, mental health support, and a Wellhub (Gympass) contribution.
- Perks & Discounts – Enjoy corporate discounts and exclusive offers through FutureBens and Corporate Benefits.
- Climate Commitment – CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint.
- Diversity – Our company language is English, and our team represents over 28 nationalities.
- 30-minute call with a recruiter
- 45-60 minute call with your future manager
- 45–60 minute technical assessment with a peer or stakeholder. This step may include a discussion of a take-home assignment, which you may be asked to prepare in advance
- 30-minute call with your future team members
- Reference check & Offer
Customer Service Specialist – Portuguese & English Speaker (m/f/d)
Smoobu · Berlin