Returns Manager (m/f/d)
- Location
- Gilching
- Type
- full-time
- Level
- Mid-Level
- Work mode
- hybrid
Quantum Systems, a leader in advanced unmanned solutions, seeks a Returns Manager to coordinate system returns for repair and maintenance. This role requires strong documentation, repair coordination, and customer issue resolution skills, managing tickets in Jira Service Management and driving process improvements.
Quantum Systems is a global leader in advanced unmanned solutions, combining cutting-edge flight technology with intelligent mission software.
To strengthen our support organization, we are seeking for a Returns Manager with strong communication and organizational skills to ensure a smooth repair process.
What is your Day to Day Mission:
Returns Management: Coordinate with the customers to return systems or subsystems for repair and maintenance.
Documentation: Documentation and control of incoming and outgoing system configurations in existing configuration databases.
Repair Coordination: Coordinating interface between the customer and the repair team to communicate and monitor repair timelines.
Compensation Management: Coordinate compensation shipments with the customer, Tier 1 support and the fulfilment team.
Ticket Management: Handle and monitor repair tickets in Jira Service Management and provide structured documentation.
Ongoing Learning and Product Knowledge: Stay up to date on new components and products to ensure
Continuous Improvement: Contribute to internal process enhancements that increase efficiency and service quality.
Customer Issue Resolution: Take ownership of customer complaints and escalations, drive resolution in coordination with internal teams.
Returns Manager (m/f/d)
Quantum Systems · Gilching