Team Lead Demand & Process Management (f/m/x)

bonial helps you save time, money and paper!

We are a digital advertising partner for offline businesses - we support retailers in their marketing activities and help them find a new audience. Would you like to join and be a part of digitalisation of retail?

Bonial is part of Axel Springer SE and is disrupting the retail landscape as the leading "Drive to Store" partner in Germany and France. Through our platforms "kaufDA" and "MeinProspekt" in Germany, and “Bonial” in France, we connect millions of users with their favorite shops and brands—driving real impact every single day.
We are in the midst of an exciting growth phase, scaling fast and transforming the way people discover retail. At Bonial, we thrive in a high-performance, fast-paced environment fueled by motivated, results-driven individuals who are passionate about making a difference. If you’re looking to be part of a dynamic team that’s shaping the future of retail, we’d love to meet you.

bonial welcomes both full- and part-timers!

About the Role: As Team Lead of Demand & Process Management in Central Operations you lead the team acting as the central coordination and process interface for content- and campaign-related initiatives. Your job is to enable the team to turn incoming requests and recurring operational flows into clear standards, structured requirements, and aligned ways of working across Product, Sales, Content, Campaign and QA Operations Teams, while building and developing the team that delivers this. You make sure campaigns and operational processes run consistently by ensuring clarity on inputs, responsibilities and ownership and creating transparency on what needs to change in processes or tools.

Your responsibilities:

Team Leadership

• Lead, coach and develop the Demand & Process Management team by setting clear priorities across content- and campaign-related cross-functional initiatives

• Act as the escalation point for complex, cross-team initiatives and ensure consistent quality and standards across the team's output

• Represent the team in cross-functional meetings and partner closely with the Head of Central Operations on team direction and resourcing

Requirement Structuring & Stakeholder Alignment

• Structure and clarify content- and campaign-related demands into clear requirements and feasible solutions within the team's domain

• Align expectations and responsibilities across these stakeholders and keep a clear view of dependencies and handovers

• Partner directly with Product & Sales as their sparring partner for operational feasibility and expertise

• Clarify open questions on specific solutions and hand over worked-out initiatives directly to Product

Process Definition, Standardization & Documentation

• Drive the definition and continuous improvement of the team's processes

• Own high-quality process documentation and ensure standards stay current and usable

• Identify and drive opportunities to turn manual processes into automated, scalable workflows

Insights & Quality

• Provide visibility through relevant KPIs and recurring insights

• Use these insights together with QA and operational teams to continuously improve standards and tooling