Account Manager - DACH (all genders)
Customer Success
Customer Success Management
Mid-Level
Hybrid
full-time
German required
- Location
- Berlin
- Type
- full-time
- Level
- Mid-Level
- Work mode
- hybrid
Summary
autarc is seeking an Account Manager for the DACH market in Berlin to ensure B2B energy installers achieve maximum value and retention. You will bridge customer feedback with Product and Tech teams, driving adoption in a YC-backed climate tech startup. Key skills include B2B customer success, onboarding, and workflow analysis.
About us
Your Impact
As a Account Manager (German market), you will ensure our customers get maximum value from autarc - and you’ll turn real customer pain into product improvements. You’ll work closely with Product and Tech, drive adoption and retention, and identify growth opportunities across your portfolio.
What you will do:
- Be the go-to contact for our B2B customers in Germany (especially energy installers), guiding them from onboarding to long-term success
- Translate customer feedback into product impact by working closely with our Product and Tech teams - crisp problem statements, clear priorities, and fast loops
- Continuously improve the customer experience: tighten processes, remove friction, and make sure customers get answers and outcomes quickly
- Identify upsell opportunities and expansion signals (new modules, additional seats, new locations) and drive them with Sales — without being “salesy”
- Plan and run customer projects that drive adoption, retention, and measurable outcomes (e.g., rollout playbooks, training, QBRs, usage improvements)
Role description
What you bring
What makes you a great fit:
- Experience in B2B Customer Success / Customer Service, with strong comfort in direct customer conversations
- A technical or process-oriented background (e.g., engineering, operations, energy tech, or similar) that helps you understand complex customer workflows
- Startup experience is a plus - you know how to operate with ambiguity and speed
- Motivated to drive real change in renewables, not just work in sustainability
- Excellent communication and presentation skills in German (C2); fluent English is a plus
What we offer
- Grow with us: Develop yourself in a fast-growing, YC-backed climate tech startup, surrounded by an ambitious and motivated team.
- Real ownership and freedom to shape your work: Lead your work from the first idea to measurable results. Your ideas help decide how we build and grow.
- Low ego, high trust: A no-blame culture with open feedback in both directions, and a team that values collaboration over hierarchy.
- Be part of the energy transition: Make a tangible impact on heat pump and solar adoption every day.
- Hybrid work: 3 days together in the office (because that's where our best ideas happen), and 2 days from home. Need more flexibility at times? We'll find a way.
- Office in Berlin-Mitte: Work with us in our beautiful office near Weinbergspark.
- Modern equipment: MacBook and 27″ monitor.
- Annual team retreat: Spend time with the entire team at our yearly retreat, plus regular team events.
- Mobility package: Choose between a Dance e-bike and the Deutschland-Ticket.
- Fitness package: Urban Sports Club membership.
Our values
Next steps
- Apply online with a strong CV.
- Your contact person is Thies Hansen (Co-Founder).
- After screening your application, we'll let you know whether we'd like to take the next step together.
- First, we'll have a ~30-minute intro call via Google Meet.
- Next, we'll have a more in-depth 30-minute Google Meet interview.
- After that, we'll invite you to an in-person interview at our Berlin office.
More at autarc
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