Senior Solutions Engineer (Google Workspace / Slack / Enterprise Apps)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are looking for a Senior Solutions Engineer (Google Workspace & Slack) to join our  Enterprise Applications team, based in Berlin, Germany.

As part of our Enterprise Technology Services department (ETS), you will tackle high-impact challenges that will directly improve the working experience for employees across the globe. Each enhancement you contribute to our collaboration platforms will help optimize daily operations and ensure a secure, efficient working environment for our entire company group.

As a Senior Solutions Engineer (all genders) you will work hands-on within our Enterprise Technology Services team at the company headquarters in Berlin, collaborating closely with our Global Service Desk and other distributed teams. In your role, you will provide technical leadership and manage our complex, group-wide Google Workspace and Slack environments with tens of thousands of users. You will be part of a team where you will exert a strong influence on the domain level and group-wide within your area of expertise.

• You will manage our complex, group-wide Google Workspace, Slack, and Enterprise Applications environments with tens of thousands of users.

• You provide technical support for the most complex issues (L3 support) and solve critical emergencies, acting as the ultimate escalation point for global users, stakeholders, and junior support staff

• You own and drive complex initiatives and cross-platform projects to improve our environment, striving to reduce complexity by finding simple, pragmatic solutions while maximizing impact

• You proactively design, review, and improve the architecture and business processes of your team, as well as company-wide processes and guidelines, collaborating with engineering and security teams to coordinate IT and compliance policies

• You act as a thought leader and lead through influence, effectively communicating your ideas, authoring comprehensive technical documents and RFCs (Requests for Comments), and evaluating new technologies by leading cross-team Proof of Concepts (POCs)

• You create group-wide alignment by collaborating closely with Product Managers and stakeholders to decrypt unclear requirements, define strategic directions, and align technology and resourcing needs

• You take an active role in coaching and mentoring IC1 and IC2 engineers, provide insightful peer reviews, and participate in the hiring process to continually raise the bar for the engineering team

Qualifications

• 6+ years of relevant professional experience managing, architecting, and administering collaboration platforms in a large-scale enterprise environment.

• A broader understanding of enterprise application landscapes, with the ability to evaluate, onboard, and support tools that are critical to daily operations across the DH group.

• A proven track record and strong expertise in Google Workspace and Slack administration, including managing large-scale organizational units (OUs), shared drives, and Slack Enterprise Grid features.

• Solid experience with engineering best practices, with a strong consideration for observability, maintainability, scalability, security, and code quality

• Great analytical and problem-solving skills that allow you to independently apply best operating principles in reliability management (e.g., resiliency, monitoring, alerting, troubleshooting) and provide inventive, secure, and cost-effective solutions

• You are great with people. Creating group-wide alignment and negotiating with stakeholders comes naturally to you. You actively seek out diverse perspectives, listen to feedback, and foster a shared understanding across teams

Nice to have:

• Active certifications, such as the Professional Google Workspace Administrator or Slack Certified Administrator.

• Hands-on experience with the GAM tool, Google Vault, and leveraging Google Workspace or Slack APIs, as well as some experience with utilizing AI tools like Claude Code to build solutions.

• Experience with identity and access management (IAM), Single Sign-On (SSO), and automating workflows through programming languages or low-code/no-code platforms.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.



We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.



Severely disabled applicants with equal qualifications will be given preferential consideration.



You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.



We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.



Severely disabled applicants with equal qualifications will be given preferential consideration.



You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.