Senior Revenue Operations Manager (m/f/d)

**Why this role matters** At JOIN, we believe hiring should be easy, fast, and fair - for companies and candidates alike. That’s why we’re building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly. As our **Senior Revenue Operations Manager (Tools, Automations & AI)**, you’ll own and evolve our commercial systems architecture. Your focus will be building, optimizing, and scaling the tooling and processes that power our Sales, Account Management, and Support teams. You’ll translate commercial initiatives into structured workflows, automation logic, CRM architecture, and clean data systems. Your work ensures that our customer-facing teams spend less time on admin and more time building relationships. This role is essential to operationalize major commercial changes and build scalable infrastructure for the future. ## Tasks **What you’ll be doing** Your work will directly impact how we scale and operate as a commercial team. Here’s what that looks like: * **Own and manage our commercial toolstack** – Full ownership of HubSpot (advanced admin level) and all connected GTM systems (e.g. Aircall, Clay, Zapier). You are responsible for architecture, integrations, and long-term scalability. * **Build and implement complex CRM automations** – Design and maintain multi-object workflows (e.g. lifecycle logic, renewal triggers, routing, structured handovers, AI-enriched data flows). You think in trigger → condition → action logic and manage dependencies across objects. * **Drive structural system improvements** – Lead large architecture topics such as CRM object restructuring, organizational structure representation, support/AM integration, and documentation automation. * **Leverage AI in operational workflows** – Integrate AI into processes beyond basic chat usage (e.g. scoring models, enrichment flows, AI steps inside automations, API-based workflows). Evaluate where AI adds real operational value. * **Ensure data & process quality** – Establish standards for data integrity, eliminate duplicates, proactively monitor workflow errors, and maintain clean data flows across tools. * **Reduce admin time for customer-facing teams** – Automate manual tasks and simplify workflows to free up Sales and AM teams for high-value customer interactions. * **Support commercial teams operationally** – Resolve ad-hoc admin and tooling requests efficiently and continuously improve systems based on feedback. **Who you’ll work with** You’ll collaborate closely with Sales, Account Management, Support, Marketing, and Product. You’ll report directly to the Interim Head of Sales and act as the operational backbone of our commercial organization. ## Requirements **What we’re looking for** **We don’t believe in checklists – but if most of these apply to you, we’d love to chat:** ✔ 3–5 years in Revenue Operations in a B2B SaaS environment, ideally in a scale-up ✔ 3+ years as CRM owner/admin with at least 2+ years of recent HubSpot admin experience ✔ Proven experience owning a commercial toolstack — including HubSpot at advanced admin level, complex workflow design, integrations, and end-to-end process ownership ✔ Experience with low-code automation tools (e.g. n8n, Retool, Clay, or similar), integrating AI into operational workflows, and working with AI agents (e.g. Claude Code) for RevOps projects ✔ SQL proficiency sufficient to read, write, and debug queries (AI-assisted is fine); experience with structured databases (e.g. BigQuery or similar) ✔ Fluency in English ## Benefits **Our Values** **❤️** People First – We put humans at the heart of hiring. 🚀 Own It – We take initiative and solve problems independently. 🛠 Work Smarter – Efficiency beats effort. 💡 Be Bold – Challenge the status quo and push boundaries. **At JOIN, we thrive in a fast-moving, collaborative environment, and we’re looking for people who do too. That means:** * We follow a hybrid model (3 days office, 2 remote) to promote collaboration. * We adapt quickly and embrace change. * We continuously challenge ourselves and each other to improve. **This role might not be ideal if:** * You prefer a highly structured environment. * You want a fully remote position. * You prefer minimal change and a slower pace. * You're not excited about ownership and growth. **Benefits** **What’s in it for you?** **🖥 A**pple hardware – The best tools for the job. 🏆 Team events – Brunches, sports activities (football, volleyball, bowling), and quarterly gatherings. 🌍 Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy. 🏦 Company pension scheme – Secure your future. 🏠 Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation. **Additional perks for Berlin-based:** **🚉** Commute covered. 💳 Benefits – Access to 100+ premium partners with a monthly allowance. What to expect from the hiring process We respect your time and keep things transparent: 1️⃣ Intro call with People Team (~45 min) – Let’s see if we’re a good match. 2️⃣ Role-fit interview (~60 min) – Deep dive into your experience. 3️⃣ Case study (~60–90 min) – Show us how you think. 4️⃣ Meet the leadership team (~45 min) – Final alignment conversation. You’ll always know where you stand - no black holes, no ghosting. We welcome applications from individuals of all ages, abilities, genders, religions and diverse backgrounds. If you need assistance during the hiring process or in the workplace, let us know! Don’t meet every requirement? No problem! We’re always open to exceptional candidates and value diversity in all forms. 📩 Apply now – We’d love to connect with you!