Customer Experience Intern
- Location
- Berlin
- Type
- full-time
- Level
- Intern
Join an early-stage AI startup backed by Atomico and Cherry Ventures as a Customer Experience Intern in Berlin. You will work directly with mid-market distributors from day one to support software onboarding, run customer training, and drive AI adoption. Key qualifications include a business, economics, or engineering background and fluency in both German and English.
Your responsibilities
Not an internship from the sidelines. You work with real customers from day one and learn how AI software actually gets adopted.
Everyone talks about AI. Few people know how to make it work inside a real company. Our customers are mid-market distributors, many of them using AI software for the first time, and you'll help them get there.
In this role you will:
- Support onboarding and pilots of new customers, from kickoff to go-live.
- Run trainings and check-ins with sales teams at our customers.
- Track adoption, spot accounts that need help and act on it.
- Build guides that make onboarding faster, and feed what you learn back into product.
Your qualifications
- You're currently studying or just graduated, in business, economics, engineering or similar.
- You enjoy working with people and explaining things so they click.
- You're structured, reliable and curious about AI.
- Excellent German and English, based in Berlin.
Why us?
- Real customers from day one. No months of shadowing.
- Learn how AI really gets adopted. One of the most in-demand skills right now.
- A real path into a full-time role, with direct coaching from our Customer Experience team.
- Top-of-market compensation for interns.
- Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
- Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.
More at platoapp
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